I'm trying to shop on a Nintendo Switch.
Check that you have coverage for the purchase on the card you use. Also double check that you have entered the correct information. If you use 'saved card information', you should try to delete the pre-entered information and register the card again. Finally, you should also check with your bank or card company so that the error does not lie with them. If the error persists: fill in the form below and enter the same email address to which the account you are trying to trade is linked.
I'm trying to shop on a 3DS, 2DS or Wii U.
On the devices that use the Nintendo Network ID account type, you can no longer shop with cards directly on the Nintendo eShop. You need to create a Nintendo Account (if you do not already have one) on the website my.nintendo.com and then merge this with your NNID to then be able to deposit money via your NA that you can use on your NNID on the eShop on your console Remember to create the account for the same person your NNID was created for.
Nintendo Network ID (used on Nintendo 3DS / 2DS and Wii U).
If you requested a new password but did not receive it, you should always check the spam folder to ensure that the email did not end up there. If you can not request a new password yourself via the console, you can fill in the form below and we will help you. Remember to enter the same email that the account is tied to. If your original email address can not be used, we will request some other information to confirm that you own the account. Remember that it is not allowed to take over someone else's account.
Nintendo Account (used in apps and on Nintendo Switch).
You can request a new password on the website where you created and manage your Nintendo Account: accounts.nintendo.com/. If you requested a new password but did not receive it, you should always check the spam folder to ensure that the e-mail did not end up there. Remember that it is forbidden to sell or transfer your account to someone else, the account is personal.
Problem with 2-step authentification or if you don't have access to the registered email for you Nintendo Account
We can only help you if you can verify that you are the actual owner of the account. To do this you need to supply us with the following information.
- Nintendo Account Sign-In ID or Nintendo Network ID (The NNID must be linked to the Nintendo Account)
- E-mail address associated with the account
- Date of birth registered on the account (YEAR/MONTH/DAY)
- The serial number of your primary Nintendo console
- At least three software licenses downloaded or purchased by the account