Joy-Con 2 Not Recognised or Not Registering While Attached to the Nintendo Switch 2 Console

Before you start

You will need:

• Your Nintendo Switch 2 console

• Left and right Joy-Con 2 controllers

What to do

• Use the touch screen to install the latest system update. If you already have the latest system update, restart the console.

• How to check for the latest system update

  1. Select System Settings on the HOME Menu.

  2. Scroll down to the bottom of the System Settings menu and select System.

  3. Select System Update to start the system update process.

     • The system will check to see if an update is available.

• How to restart a Nintendo Switch 2 console

  1. Press and hold the POWER Button for at least three seconds.

  2. Select Power Options.

  3. Select Restart.

• Detach the Joy-Con 2 controllers from the console.

• How to detach Joy-Con 2 controllers from a Nintendo Switch 2

  Important: After detaching the Joy-Con 2 controllers from the console, be sure to attach the Joy-Con 2 straps before starting a game or software.

  1. Press the release button on the back of the Joy-Con 2.

  2. While holding the release button down, pull the controller away from the console to detach it.

     

  The Joy-Con 2 registration information is not deleted when the controllers are detached. You can now use them as wireless controllers.

• Press the SYNC Button once on each Joy-Con 2. Then press any other button on each controller to pair it again.

• Attach the Joy-Con 2 controllers to the console.

• How to attach Joy-Con 2 to Nintendo Switch 2

  1. Position the console so it's upright and facing you.

  2. Bring the right Joy-Con 2 (controller with + Button) to the right side of the console.

  3. Align the bottom of the controller close to the console, then bring the top close to the console. You will hear a click when it is securely attached.

     • Keep the area between the Joy-Con 2 and the console clear of any foreign objects. Joy-Con 2 (R) controller being connected to the Nintendo Switch 2 console

       

  4. Repeat steps 2 and 3 with the left Joy-Con 2 (controller with - Button).

  The attached Joy-Con 2 controllers are ready to be used. They will also be paired wirelessly to the console and can be detached to use wirelessly.

Situation not resolved

• Detach and reattach the Joy-Con 2 controllers again a couple of times.

• Test another Joy-Con 2 controller with the console, if possible.

  • If another Joy-Con 2 controller works, the non-working controller(s) will need to be inspected. Please contact us for additional support.

  • If no Joy-Con 2 controller works or no others are available, the Nintendo Switch 2 console and the non-working Joy-Con 2 controller(s) will need to be inspected. Please contact us for additional support.